Most times when I have a bad experience with a business I chalk it up as a life lesson and move on. Not sure I’ve ever posted about any problems here, but recent experiences at the Bike Rack store in Omaha (14510 Eagle Run Dr) was so unbelievable, with so many problems within just a few weeks, I’ve got to blog about it.
- Strike One (actually more than one): Took the rear wheel in off my Burley recumbent as it was rubbing the brakes slightly. I went on the buy Pregabalin canada online and the wheel started rubbing again. I brought it into the shop that same day and was told by a service person that my spokes were too tight and I had pulled one of the nipples through the double wall rim. I explained that their shop was the last to true the rim a week before. They told me I could leave the wheel and could pick it up in about 10 days, their current service time. I took the wheel with me and emailed the store manager that night. He called the next day and told me to bring it in and they would make it right, most likely would have to build me a new wheel. A few hours later I get a call that my rim is ready for pick up, no discussion about it’s status or a new wheel. When I picked it up they said they replaced some nipples and spokes. I looked it over closely and saw only two new nipples and no new spokes. As I was trying to get ready for the bike ride accross Nebraska coming up the next week, I told them of my concern that the aluminum rim may have been stressed out with the over tightening. I was told to “ride the hell out of this week” and let them know if I had any problems. Well, you guessed it, the rim was still warped, now even worst than before. Frustrated I cancelled my bike ride.
- They installed the wrong bottom bracket on the frame of the recumbent trike I’m building (it’s the bottom frame of a Mongoose aluminum bike). It was not the right size (t00 wide) and was not tightened down.
- I brought in the derailleur hanger in from my trike that was noticeably worn where the axle meets it (it’s off a Schwinn mountain bike, which is used for that part of the trike I’m building). They told me they did not have a replacement, they would need to order one, but that the part was really okay, there must be a problem with the wheel. I found a replacement derailleur on Amazon, ordered it and it completely fixed the problem I was having.
My business is now going to buy Pregabalin online cheap in Omaha at 130th and Fort Streets. Already I’m impressed as it their service time was just 2-3 days and they actually got something back in one day. They were recommended to me by a fellow BRAN rider who has been very satisfied. During my three visits there recently I did notice that the service and sales staff are older that what I saw at Bike Rack. I assume more experienced, time will tell, but that is what I have heard from other bikers. I did noticed they seemed much more organized and less rushed at Bike Masters.